All Dotspace products are designed in London and made in Dubai, using premium quality paper sourced from Portugal.

We ensure that every aspect of our business is as sustainable as possible.

The paper used in Dotspace products is made in Portugal from ethical and responsibly sourced materials that meets both FSC and EU Ecolabel standards. It is also Chlorine-free, acid-free, and 100% recyclable, ensuring our products are not only high-quality but also kind to the planet.

We do not store card information in our systems; it remains the private property of the cardholder at all times—before, during, and after a purchase. All transactions are processed through secure, heavily encrypted third-party payment processors used by millions of people daily.

We take active steps to ensure the safety of your credit card and personal information. Credit card transactions are processed via fully secured, reputable third-party processors, and your checkout experience is protected by bank-level security, using a 256-bit SSL certificate.

Your purchase data is stored only as long as necessary to complete the transaction, after which it is securely deleted. Throughout this process, your data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council—a collaborative effort of brands like Visa, MasterCard, American Express, and Discover.

We will make our best effort to change or cancel your order in time.
To request a change or cancellation, please contact us via our website chat, email our support team at info@bydotspace.com, or reach us on WhatsApp at +447311447826 with the relevant details. Our support team will notify you as soon as possible to confirm whether the changes could be made, as our warehouse processes and ships orders quickly.
Thank you for your patience and understanding.

Yes! We are pleased to offer free shipping on all UK orders over GBP 40 and UAE orders over AED 150.

We're happy to confirm that we have two warehouses located in London and in Dubai.

Your order will be shipped from our London warehouse if it's being shipped to a UK or European address. Orders going to a UAE or GCC address will be shipped from our warehouse in Dubai.

Please contact our customer service team via the Contact form or any of the following channels about your request and we will get back to you soon.

WhatsApp: +44 7311447826
E-mail: info@bydotspace.com
Instagram: @bydotspace

We're sorry that you have not received your order.

It's very common for couriers to mark packages as delivered before they actually are. We encourage you to wait an additional 1-2 business days to give the courier the opportunity to deliver it.

In the meantime, it is recommended to check with your household members, neighbors, and mailbox for your parcel. Also, we suggest contacting your three nearest post offices in case it was delivered there instead.

If you still cannot locate your parcel, please feel free to connect with an agent or reach out to our support at info@bydotspace.com. We're happy to help.

We want to ensure you are always happy with your DOTSPACE products. Therefore, we offer returns up to 14 days after you receive your items. Please note that in order for your item(s) to be eligible for a return, your item must be unopened and unused, with tags, and in its original packaging. The refund will be made to the same card or payment method used when placing the order.
Once you receive the order, you have 14 days to reach out to us and place a return request. If the return request is accepted (based on the conditions above), we will send you the shipping address to ship the item(s) back. Please note that return is free for orders shipped from the UAE or the UK. For all other countries, the customer is responsible for the return shipping charges, and you can use a carrier of your choice.

Exchanges: If you would like to exchange your item(s), the easiest way to do this is to return your products through the process above and place a new order.

Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any additional questions or want to place a return request, please contact us through the Contact form or at:
Email: info@bydotspace.com
Whatsapp: +44 7311 447826

We're so sorry to hear that and we're happy to help!

Please kindly contact our support team at info@bydotspace.com or reach us on WhatsApp at +447311447826 with a photo of the damage, for quality control purposes, and we'll gladly assist further to ensure that the item you receive is brand new and in perfect condition.

We'd love to consider working with you!

Please kindly email us at info@bydotspace.com and tell us a little more about yourself and why you'd like to collaborate. What ideas do you have in mind for a collaboration? We'd love to hear.

We look forward to learning more about you on your website/blog, social links and any other links you'd like to share so that we can continue the conversation. Thank you for your support and we look forward to possibly working with you.

We certainly do! We're happy for you to review and apply for our Dotspace Referral program. Kindly reach out to us at info@bydotspace.com and allow 24-48 hours for a reply.

Kindly note that it is an application process and we carefully select those who are most in line with our brand, values, and overall aesthetic. We believe in seamless and organic partnerships where we can both work together to create a mutually beneficial partnership.

Thank you for your support and we look forward to hearing from you!